Privacy policy

We currently ship exclusively within the United States.

• Carrier: UPS

• Delivery Time: 5–8 business days

• Shipping Fee: Free on all orders

• Tracking: Once your order ships, you will receive a tracking number. You can follow your order anytime using the “Track My Order” page on our website.

We do our best to meet delivery times, but cannot be held responsible for delays caused by UPS, weather conditions, or unforeseen events beyond our control.

MOBILE MESSAGING (SMS & WHATSAPP) & NOTIFICATIONS

We offer an SMS and WhatsApp marketing program. By opting in, the following terms apply:

Consent and collection
By signing up through our forms or at checkout, you give your express consent to receive automated marketing messages (promotional offers, cart reminders, support) at the phone number provided, via SMS or the WhatsApp application. This consent is never a condition of purchase.

How cart reminders work
Our store uses cookies and tracking technologies to record the contents of your cart. This data allows us to send you personalized reminders via SMS or WhatsApp when an order is left incomplete.

Data processing
Your phone details are processed in accordance with applicable privacy laws. To deliver this service, your data is securely transmitted to our messaging partners (including the Kanal application and Meta's infrastructure for WhatsApp). It will never be sold to third parties.

How to opt out
You may unsubscribe at any time:

• Reply STOP to any message you receive.
• Use the unsubscribe button or link included in our messages.
• On WhatsApp, you may also block our business account at any time.

Reply HELP at any time for assistance.

Message frequency and carrier rates
Message frequency varies. This service is free from our store, but message and data rates may apply depending on your mobile carrier and plan.

Contact
To exercise your rights regarding your personal data, contact us at contact@elineparis-us.com. California residents have additional rights under the CCPA.